I really want you to be happy with your purchase but if you do have a problem with your order please contact me straight away and I’ll sort it out for you.
If you are using cloth pads for the first time, I suggest that you try just one pad (please wash it first) to be sure you are satisfied before washing the whole order. If you should decide to return them, keep the one you used and send the unwashed, unused pads back to us for a full refund (delivery costs and return postage are non-refundable).
You can reach us at [email protected] or if easier you can message us on +44 (0) 7742 900542. Please note this number accepts texts only.
We ship worldwide. I’m based in the UK, so if you’re from overseas they may take just a little longer to get to you.
UK shipping is free! EU £3.00 for for the first pad and then £1 for each additional one. Rest of World £5.00 for for the first pad and then £1 for each additional one.
No you don’t. But if you’d like to all you need to do is add a password during checkout. Then when you shop with us next time (we really hope you will!) then your delivery address will already be there in your account so it’ll be super-quick for you.
We accept Paypal, Visa Credit and Debit cards, Mastercard, Apple Pay and Google Wallet.
We never see or store your payment details
Once your funds have been received we will ship your goods.
Yes! Here’s how …..
If an item is defective, such as a pad with a broken snap, we will happily replace it. Just send us an email on [email protected] describing the problem.
If you’d like to return all or part of your order for any other reason, please note that only unused pads purchased within the last 28 days can be returned.
Please send us an email with the following information:
- Your Order Number (can be found in your confirmation email)
- Item(s) you wish to return
- Reason for return
- The best way to contact you
Once we have received your information, we will let you know how to return your items back to us.
Please note that delivery and return postage costs are non-refundable.
All new cloth pads should be washed a couple of times before use. This improves the absorbency of the pad.
Cloth pads are very easy to clean and care for as you can just pop them the wash with your other laundry at the end of your cycle. You have two options to store your used pads before you wash them.
- Wet Store (this is the most popular method)
- Rinse your used pad in cold water in the sink, wring it out and put it in a wet bag along with any other rinsed, used pads.
- Instead of rinsing your pads just remove, roll up and put into your wet bag. Ensure air can get Ito the wet bag so don’t zip it all the way up.
- When ready to wash put all of your used pads (unrolled and unsnapped) into the washing machine on a rinse cycle.
Wash your pads at 30C or 40C in with your other washing. DO NOT USE FABRIC CONDITIONER as this will reduce the absorbency of your pads.
Line drying is the best option for your pads as the suns ultraviolet rays also help to bleach any stains that may be left. But the pads can also be tumble-dried for a short while on a low heat should you wish.
Polar fleece repels water; microfleece absorbs it. That’s why most pads we make with microfleece has a hidden waterproof PUL layer. Whilst polar fleece doesn’t require a PUL waterproof layer, it’s not quite as protective as a microfleece pad with a PUL layer. But the added advantage is that it is more breathable which some women find more comfortable.
Best of all is Wind Pro fleece. It is super water repellent and highly breathable. Our premium pads are made with Wind Pro.