Cloth Pads and Cloth Sanitary Protection

Help & FAQs

I really want you to be happy with your purchase but if you do have a problem with your order please contact me straight away and I’ll sort it out for you.

If you are using cloth pads for the first time, I suggest that you try just one pad (please wash it first) to be sure you are satisfied before washing the whole order. If you should decide to return them, keep the one you used and send the unwashed, unused pads back to us for a full refund (delivery costs and return postage are non-refundable).

Product information

All new cloth pads should be washed a couple of times before use. This improves the absorbency of the pad.

Cloth pads are very easy to clean and care for as you can just pop them the wash with your other laundry at the end of your cycle. You have two options to store your used pads before you wash them.

STORAGE

  1. Wet Store

    • Rinse your used pad in cold water in the sink, wring it out and put it in a wet bag along with any other rinsed, used pads.

  2. Dry Store

    • Instead of rinsing your pads just remove, roll up and put into your wet bag. Ensure air can get into the wet bag so don’t zip it all the way up.

    • When ready to wash unroll and unsnap your pads.

WASHING

It is recommended to use a stain remover on your pads before washing them at 30C or 40C in with your other washing. DO NOT USE FABRIC CONDITIONER as this will reduce the absorbency of your pads.

DRYING

Line drying is the best option for your pads as the suns ultraviolet rays also help to bleach any stains that may be left. But the pads can also be tumble-dried for a short while on a low heat should you wish.

Polar fleece repels water; microfleece absorbs it. That’s why any pad we make with microfleece has a hidden waterproof PUL layer. Whilst polar fleece doesn’t require a PUL waterproof layer, it’s not quite as protective as a pad with a PUL layer. But the added advantage is that it is more breathable which some women find more comfortable.

Some of our pads are made with Soft Shell backing. This is a polyester based waterproof fleece type fabric.

Best of all is Organic Cotton Fleece with PUL or Organic Cotton Jersey with PUL . These natural fibre fabrics have a breathable waterproof layer directly bonded to the fleece/jersey making pads thin, comfortable and dry.

The backing fabric (usually a fleece type fabric) goes towards your underwear.

UK Delivery

Delivery within the UK mainland and Channel Islands & IOM) is only £2.50.

Orders are shipped by Royal Mail.

We will normally pick and pack your order the day after you order. The warehouse does not open at the weekends so if you order on a Friday we will despatch it on the Monday

When we despatch your order you should receive an email confirmation (please check your junk mail).

Orders are sent out via 2nd class post.

International Delivery

We ship within the EU, US, Canada, Australia and New Zealand.

Note since Brexit you will be liable for import duties and VAT which will need to be paid to the courier directly.

Shipping to the EU, Australia and New Zealand costs £7.

Shipping to US and Canada costs £10.

If you are overseas your order may take up to 2 weeks to be delivered due to delays at customs. However this can take longer in certain countries and is entirely dependent on the local customs and carrier offices.

This can be delayed further if you do not pay the import duties and VAT promptly when emailed by the courier. Please check your junk mail too each day for this email in case.

We will not refund any orders returned to us due to taxes not being paid.

We still ship to the EU following Brexit. However customers will settle the VAT charge through the carrier.

The carrier will contact you for payment of our local VAT ahead of releasing your goods.

It is vital that you look out for and respond to the carrier requests for payment. If import duties/taxes are not settled the carrier may return your order to us. In these cases we will not process a refund.

Ordering

We accept Paypal, Visa Credit and Debit cards, Mastercard and Maestro.

Once your funds have been received we will ship your goods.

No you don’t. But if you’d like to all you need to do is add a password during checkout. Then when you shop with us next time (we really hope you will!) then your delivery address will already be there in your account so it’ll be super-quick for you.

Refunds & Returns

Yes! Here’s how …..

If an item is defective, such as a pad with a broken snap, we will happily replace it. Just send us an email on mail@lunalandings.co.uk describing the problem.

If you’d like to return all or part of your order for any other reason, please note that only unused pads purchased within the last 28 days can be returned.

Please send us an email with the following information:

  • Your Order Number (can be found in your confirmation email)

  • Item(s) you wish to return

  • Reason for return

  • The best way to contact you

Once we have received your information, we will let you know how to return your items back to us.

Please note that delivery and return postage costs are non-refundable.

Sorry but this is not possible.

You may choose how you return the items but you will need to pay for the postage cost unless we instruct you otherwise.

Original delivery charges are non-refundable.

Copyright 2023 © Luna Landings
HOLIDAY: No orders despatched until 5th August.