I really want you to be happy with your purchase but if you do have a problem with your order please contact me straight away and I’ll sort it out for you.
If you are using cloth pads for the first time, I suggest that you try just one pad (please wash it first) to be sure you are satisfied before washing the whole order. If you should decide to return them, keep the one you used and send the unwashed, unused pads back to us for a full refund (delivery costs and return postage are non-refundable).
Please note: All of my pads are made in the UK by me. As such there may be slight variances in each product.
You can reach us at [email protected] or if easier you can message us on +44 (0) 7577 035452. Please note this number accepts texts only.
Everywhere … Apart from the US I’m afraid. As you probably know the US government recently changed regulations which effectively price individual sellers like me out of the market (£3k for a licence anyone?). I’m based in the UK, so if you’re from overseas they may take just a little longer to get to you.
UK shipping is free! EU £3.00 for for the first pad and then £1 for each additional one. Rest of World £5.00 for for the first pad and then £1 for each additional one.
No you don’t. But if you’d like to all you need to do is add a password during checkout. Then when you shop with us next time (we really hope you will!) then your delivery address will already be there in your account so it’ll be super-quick for you.
We accept Paypal, Visa Credit and Debit cards, Mastercard and American Express.
Once your funds have been received we will ship your goods.
Yes! Here’s how …..
If an item is defective, such as a pad with a broken snap, we will happily replace it. Just send us an email on [email protected] describing the problem.
If you’d like to return all or part of your order for any other reason, please note that only unused pads purchased within the last 28 days can be returned.
Please send us an email with the following information:
- Your Order Number (can be found in your confirmation email)
- Item(s) you wish to return
- Reason for return
- The best way to contact you
Once we have received your information, we will let you know how to return your items back to us.
Please note that delivery and return postage costs are non-refundable.
After you have used your pads you can rinse them in cold water and allow them to soak in cold water until you are ready to wash them. You dont have to soak them but doing so will help reduce the chance of staining. The pads are best washed at 40 degrees without fabric conditioners. Fabric conditioners reduces the absorbency of the pads. You can tumble dry the pads on a low heat (apart from Cotton Jersey topped pads which must be line dried) but where possible it is best to line dry them as the sunlight also helps to “bleach” any staining.
Polar fleece repels water; microfleece absorbs it. That’s why most pads we make with microfleece has a hidden waterproof PUL layer. Whilst polar fleece doesn’t require a PUL waterproof layer, it’s not quite as protective as a microfleece pad with a PUL layer. But the added advantage is that it is more breathable which some women find more comfortable.
Best of all is Wind Pro fleece. It is super water repellent and highly breathable. Our premium pads are made with Wind Pro.